Frequently Asked Questions (FAQ)
Below you’ll find answers to some of the most common questions about our products, shipping, returns, and more.
If you need further assistance, feel free to reach out to us at (407) 334-7396 or email us at support@articles-usa.com
General Questions
What is Articles USA? Articles USA is an e-commerce store offering culturally inspired home decor. Our pieces are carefully curated to add elegance, tradition, and cultural charm to your home.
Where are you located? We are based in the United States, and we ship to customers nationwide & Canada.
Do you have a physical store? At this time, we operate exclusively online at articles-usa.com.
Shipping & Delivery
Do you offer free shipping? Yes! We offer free shipping on all orders over $125.
How long does shipping take? Orders are typically processed within 2-3 business days and shipped using standard shipping, which usually takes 5-7 business days. Delivery times may vary depending on your location. Express shipping is available at checkout.
Do you ship internationally? All international orders are received through emails or instagram DMs. Free shipping does not apply to international orders. Shipping rates are determined upon request.
Is my order insured? Absolutely! All orders come with free insurance to ensure your purchase arrives safely. If your item is lost or damaged during transit, please contact us to make it right.
Returns & Exchanges
What is your return policy? We accept returns within 14 days of delivery, provided the items are in their original condition and packaging. Please note that custom or personalized items may not be eligible for returns. Contact us at support@articles-usa.com to initiate a return.
Do you offer exchanges? Yes. Returning the one you have and placing a new order is the best way to exchange your order.
Are return shipping costs covered? Return shipping costs are the responsibility of the customer unless the item was defective or damaged during delivery.
Orders & Payments
What payment methods do you accept? We accept all major credit and debit cards, PayPal, and Apple Pay for your convenience. We also accept payments through Zelle and Venmo.
Can I cancel my order? Yes, orders can be canceled within 24 hours of purchase. Please contact us immediately at (407) 334-7396 or support@articles-usa.com to request a cancellation.
How can I track my order? Once your order ships, you’ll receive a confirmation email with a tracking number. Use this number to track your package through our shipping provider’s website.
Product Information
Are your products handmade? Many of our products are handcrafted by skilled artisans, ensuring each piece is unique and reflects the rich cultural heritage of the Arab & Islamic world.
Do you offer custom or personalized items? Not at the moment.
How do I care for my decor items? Care instructions are provided on each product page. If you have specific questions about maintaining your items, feel free to contact us.
Contact Us
If your question wasn’t answered here, please don’t hesitate to reach out:
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Phone: (407) 334-7396
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Email: support@articles-usa.com
Our team is here to help!
Thank you for choosing Articles USA. We’re excited to bring cultural inspiration to your home!